Curse

Domino · Nov 18, 2007, 03:13 PM // 15:13

Okay so I'm at Wal-Mart and I picked up a copy of "TEH PC GAMER ULTIMATE STRATEGY GUIDE GUILD WARS EDITION" thinking that I was going to score a big mini-destroyer. I found it a bit odd that none of the guides were sealed in plastic on the shelf, but absentmindedly I dismissed it... too distracted by the pages of concept art.

Anyway... I get home and type this sucker in and BLAM IN UR FACE... Key is in use. Well this sucks, I'm thinking. The error message directed me to contact technical support, something I normally never do... maybe because 99% of my experiences with technical support were about as productive as having a conversation with a RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GOing brick wall.

Long story short... A-net told me there was "Nothing they could do" and told me to go talk to PC Gamer. What do you think PC Gamer told me? Exactly - "Go talk to ArenaNet, it's not our problem."

Is this how ArenaNet treats customers of over 2 years? I've never seen a company make so little effort to help a customer with a problem in my life. Hell, I've gotten better tech support from my phone company... and half of them don't speak english.

Thanks ArenaNet. All I can say is that I will think twice before buying another one of your products.

Malice Black · Nov 18, 2007, 03:15 PM // 15:15

This is old news, sorry.

PC Gamer sent out keys, but that was a while ago when the mag was first released.

Alexandra-Sweet · Nov 18, 2007, 03:36 PM // 15:36

Go talk to Wal-mart.

Zeek Aran · Nov 18, 2007, 03:39 PM // 15:39

20k<<<<<<$$$

Blanche Neige · Nov 18, 2007, 03:43 PM // 15:43

Let me see if i understand something... if none of magazines were sealed with the plastic then someone could have taken a view to it and steal the code and the mini.

Zeek Aran · Nov 18, 2007, 03:45 PM // 15:45

Quote:

Originally Posted by Blanche Neige

Let me see if i understand something... if none of magazines were sealed with the plastic then someone could have taken a view to it and steal the code and the mini.

Right. This is why you only order unsealed mags online, or not waste real life money on minipets.

Oukanna · Nov 18, 2007, 05:37 PM // 17:37

Mmmm pc gamer gave away destroyers now? lol UK got nothing that week xDDD

Razz Thom · Nov 18, 2007, 05:50 PM // 17:50

I bought one of those unsealed Wallyworld PC Gamers, but my key worked.

JeniM · Nov 18, 2007, 05:51 PM // 17:51

Quote:

Originally Posted by Domino

Is this how ArenaNet treats customers of over 2 years? I've never seen a company make so little effort to help a customer with a problem in my life.

Try dealing with student loans

Alias_X · Nov 18, 2007, 05:55 PM // 17:55

Eh. That is a chance you take when buying an unsealed mag. I'm sure that as long as you didn't set fire to the magazine you could exchange it for a different one.

DéesseBrighid · Nov 18, 2007, 06:00 PM // 18:00

We did that too but we bought our mags the minute they came out, literally. We walked in and Walmart was just then putting them on shelf, lol.

chowmein69 · Nov 18, 2007, 07:25 PM // 19:25

refund it and buy another copy

Pirates Arrrg Matey · Nov 18, 2007, 07:28 PM // 19:28

My magazine was unsealed but then again, I am like the only person who plays guild wars a lot in like a 3-mile radius, so no one probably really cared.

Vinraith · Nov 18, 2007, 07:34 PM // 19:34

How exactly is it Anet's fault that PC Gamer doesn't seal its magazines?

pumpkin pie · Nov 18, 2007, 07:39 PM // 19:39

wal-mart's fault for not sealing the magazines.... ask for refund, buy another copy else where

don't say the code is used, say you bought the wrong book, other wise they will think you used the code and won't give you a refund.

hrmz... tricky.

Croco Clouds · Nov 18, 2007, 07:39 PM // 19:39

Let me remind you again, you pay for the magazine, not the minipet. I saw some ppl sold them at 17-20K last night at spamadan

TaCktiX · Nov 18, 2007, 07:39 PM // 19:39

I got mine unsealed from a Barnes & Noble in Charleston. Guild Wars popularity here seems to be rock-bottom, so my key worked (who gets their mags from B&N anyway? Older people who likely don't play GW).

darkknightkain · Nov 18, 2007, 07:56 PM // 19:56

Quote:

Originally Posted by Domino

Okay so I'm at Wal-Mart and I picked up a copy of "TEH PC GAMER ULTIMATE STRATEGY GUIDE GUILD WARS EDITION" thinking that I was going to score a big mini-destroyer. I found it a bit odd that none of the guides were sealed in plastic on the shelf, but absentmindedly I dismissed it... too distracted by the pages of concept art.

Anyway... I get home and type this sucker in and BLAM IN UR FACE... Key is in use. Well this sucks, I'm thinking. The error message directed me to contact technical support, something I normally never do... maybe because 99% of my experiences with technical support were about as productive as having a conversation with a RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GOing brick wall.

Long story short... A-net told me there was "Nothing they could do" and told me to go talk to PC Gamer. What do you think PC Gamer told me? Exactly - "Go talk to ArenaNet, it's not our problem."

Is this how ArenaNet treats customers of over 2 years? I've never seen a company make so little effort to help a customer with a problem in my life. Hell, I've gotten better tech support from my phone company... and half of them don't speak english.

Thanks ArenaNet. All I can say is that I will think twice before buying another one of your products.

If you are talking about te US one, there is an email address at the same page as that code you can use contact PCGamer to sort this out.

Sekkira · Nov 18, 2007, 08:08 PM // 20:08

I don't see why this is being blamed on ArenaNet. This is clearly an issue with PC Gamer.

HawkofStorms · Nov 18, 2007, 08:18 PM // 20:18

Quote:

Originally Posted by darkknightkain

If you are talking about te US one, there is an email address at the same page as that code you can use contact PCGamer to sort this out.

Exactly. Read the dang instructions. It says right on the page what to when you have an invalid code.